Tonight while grabbing dinner at Legal Seafoods in downtown Baltimore, I experienced a truly empowered staff.
I ordered gluten-free calamari which is calamari dusted in corn meal. Apparently they ran out of cornmeal, so instead they took gluten-free croutons and ground them up in a food processor. They alerted me to the issue after they had implemented the solution and offered the appetizer for free.
The initiative and inventiveness was refreshing because most of my dining experiences end up with, “sorry, we ran out, etc etc.”
This is the kind of innovation and empowerment that should happen at every business, hats off to the manager and his team.