Thursday, April 06, 2006

Still not impressed with Sirius customer service

Today I returned to Best Buy and brought back the defective Sirius Starmate radio.

I've got the new one up and running after activating it in my car in the BB parking lot. There was no way I was going to drive all the way home and find this one didn't work. While I was activating by the phone I had to escalate to a supervisor because I wanted the $5 discount on the activation because of my inconvenience. Normally you pay $5 less if you activate online. The supervisor assured me it would show up as a credit against my account. I just checked, it's not there.

I'll be calling tomorrow and will be asking for more.

JD Powers winner?? LOL

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